Sick... but productive!

Was diagnosed with upper respiratory tract infection yesterday and was immediately granted 2 days medical leave.... to my boss's and colleagues dismay... it was unexpected and came quite suddenly... thus inevitable, yet still befuddled as to how I contracted it...

Let's look at the bright side of things... :)

Despite the physical weakness, cough, continuous bouts of sneezing and runny nose with the addition of fever and headaches... I have more time for myself to rest whilst doing the things I've always brushed aside due to work and tuition commitments...

Feeling much better now to surf the internet using my lappy ( since the advent of iphone in my life, I haven't touched my lappy for quite sometime...maybe 3 months now? ), I'm taking this opportunity to update my blog on the latest things happening in my life...

A book I just finished reading yesterday: TWILIGHT

I applaud Stephenie Meyer, for writing a book so impossibly captivating and packed with action, romantic love and sacrifices, that I felt transported into the book itself whilst reading it... So vividly described, filled with beautiful conversational exchange between the characters interjected with humour, sarcasm and emotions....

It was surprisingly highly palatable for someone like me... a woman in late 20s, who doesn't fancy vampire stories.... and ended up a convert after reading the first book... looking forward to reading the rest of her sequels...

I foresee myself being an ardent fan of hers in the future, just as I did for Jodi Picoult and JK Rowling... :)

Rating : 5/5 stars

I felt rather insulted though, by a cashier at the Borders counter when I bought a sequel to 'Twilight', called 'New Moon', which I have yet to start reading... he told me I just bought a 'kids' book... which he corrected to a 'young adult's book' after I scowled and my fiancee repeated loudly what he just said... sooo tactless...

What happened to customer service in Singapore? Which reminds me of a newspaper article I read this morning regarding the decline of customer service quality in Singapore and how the CEOs and management staffs should proactively address promptly before we lose out to other countries like HongKong and Japan... they can start by focusing on product knowledge training & improvements...

The title of the article is very catchy...'Fish Rots First From The Head'... by Mr Liew Mun Leong, president & CEO of CapitaLand Group... in the article, he shared several encounters revolving around unsatisfactory customer service he experienced first-hand whilst shopping in Singapore, one of them being at Borders.

Here's an excerpt from the article...

' Recently, I went to Borders to look for something to read about former US president Ronald Reagen. I couldn't find anything on the shelves, so I approached the information counter for assistance. The young assistant didn't recognise the name and sought help from her senior, who also didn't know.

I thought they didn't catch my pronunciation so I wrote it down for them. Both said they didn't know who Reagan was. When I expressed my surprise, they responded:"We are Singaporeans!"'

Singaporeans have a lot of catchup to do in relation to customer service quality and not stagnate and be contented by the current standards we have....

Time for me to complete my wedding card designing and customization before I send it for printing...!! That's all for now! :)

Love,

Liza